Refund & cancellation policy

This policy applies to paid professional services from API Fusion Works Digital: Integration Health Audits, Ongoing Health Reporting, Incident Pattern Analysis, and Reporting Framework Setup. We do not sell physical products, software licences, or self-serve subscriptions through this website.

How fees are agreed

Fees are confirmed in a written proposal or statement of work. The site’s pricing page is informational only and does not create a purchase. No checkout or card payment runs on apifusionworks.digital.

Cooling-off for distance contracts

If you are a consumer contracting at a distance, you may have a 14-day cooling-off right under UK consumer law. If you ask us to start work during that period, you may be charged for the proportion of work already performed if you then cancel.

Deposits

Audits and framework setups may require a deposit (typically 30%) to reserve a start date. Deposits are refundable in full if we cancel before work begins. If you cancel more than 10 working days before the agreed start date, the deposit is refundable minus any non-recoverable preparation costs already incurred and itemised. Cancellations inside 10 working days forfeit the deposit unless we rebook a replacement client for the same slot, in which case we refund the unused portion.

Cancellation by you

• Before fieldwork starts: Full refund of sums paid, less deposit rules above and documented preparation time already approved in writing.
• After fieldwork starts: You pay for completed stages (for example signal inventory and baseline) at the rates in the statement of work. Unused future stages are refunded.
• Ongoing health reporting: Cancel with 30 days’ written notice. The current billing cycle is charged; prepaid unused months after the notice period are refunded.

Rescheduling

You may reschedule a kickoff once at no charge with at least 5 working days’ notice. Further reschedules or shorter notice may incur a reasonable administrative fee stated in your agreement.

No-shows

If key stakeholders miss a scheduled briefing without 24 hours’ notice, we may charge for the reserved session or deduct it from remaining workshop hours in the engagement.

Work already started & materials

Draft report sections, scoring models, and analysis already produced remain billable. Third-party tools or datasets purchased specifically for your engagement with prior written approval are non-refundable once ordered; we pass through costs at invoice without markup unless agreed otherwise.

Full vs partial refunds

A full refund applies when we fail to deliver the agreed report pack within the timeline in the statement of work for reasons solely within our control, and you choose not to grant a reasonable extension. Partial refunds apply when some deliverables are accepted and others are cancelled mid-stream, calculated against the stage prices in the agreement.

Non-refundable items

• Completed and accepted deliverables (final health report packs, delivered briefings).
• Approved third-party purchases made on your behalf.
• Administrative fees for late reschedules where stated in the agreement.

Refund process & timing

Email refund or cancellation requests to hello@apifusionworks.digital with your organisation name, agreement reference, and reason. We confirm eligibility within 5 working days. Approved refunds are returned by the original payment method within 14 working days of approval.

Exceptions

If a force majeure event prevents delivery, we pause timelines or refund unperformed stages. This policy does not cover disputes about monitoring tools you purchase separately from other vendors.

Contact

API Fusion Works Digital, 1 Fosse Way, Ardnagoine, IV26 7NE, United Kingdom. Phone: +44 078 4227 3727. Email: hello@apifusionworks.digital.